Privacy and Cookie Policy

Privacy Policy

Introduction

Ms Purlington (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal data when you visit https://mspurlington.com, place an order, contact us, or interact with our services. We are committed to handling your information in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

Information We Collect

We may collect the following information:

Your name

Billing and delivery addresses

Email address

Telephone number

Payment details

Order history

Product preferences and custom selections

Website usage information through cookies and analytics tools

Marketing preferences

How We Use Your Information

We use your information to:

Process and fulfil orders

Communicate regarding your purchase

Create and customise made-to-order products

Provide customer support

Improve our website and customer experience

Prevent fraud and unauthorised transactions

Send marketing communications where consent has been provided

Comply with legal and regulatory obligations

Payment Processing

Payments may be processed through secure third-party payment providers including card processors, Klarna and Clearpay. We do not store full payment card details on our servers.

Marketing Communications

If you subscribe to our mailing list, we may send occasional updates regarding launches, collections, promotions and brand news. You may unsubscribe at any time using the unsubscribe link in our emails or by contacting [email protected].

Sharing Your Information

We may share your information with trusted service providers who help us operate our business, including:

Payment providers

Shipping partners including Royal Mail

Website and hosting providers

Email marketing platforms

Analytics providers

We only share information necessary for the services they provide.

International Customers

As we sell internationally, your information may occasionally be processed outside the United Kingdom. We take reasonable steps to ensure appropriate safeguards are in place.

Data Retention

We retain personal data only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes and operate our business.

Your Rights

Depending on your location, you may have rights including:

Access to your personal data

Correction of inaccurate information

Erasure of your data

Restriction of processing

Objection to marketing communications

Data portability

Requests can be made by contacting [email protected].

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and support marketing activity.

You can manage cookie preferences through your browser settings or our cookie banner.

Contact

If you have questions regarding this Privacy Policy or your data, please contact:

Ms Purlington
124 City Road
London EC1V 2NX
United Kingdom
[email protected]

Cookie Policy

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us provide a better browsing experience, remember preferences, analyse website performance and improve our services.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of the website, including:

Shopping cart functionality

Checkout processes

Security and fraud prevention

Account functionality

Analytics Cookies

These cookies help us understand how visitors use our website so we can improve performance and customer experience.

Marketing Cookies

Marketing cookies may be used to deliver relevant advertisements and measure advertising effectiveness.

Managing Cookies

You may manage or disable cookies through your browser settings. Please note that some website functionality may be affected if cookies are disabled.

Contact

Any questions regarding our Cookie Policy can be directed to [email protected].